Refund and Returns

Cancellations 

Cancellations are welcome within 24 hours of purchase.

Damages and issues

All the items we sell are in new and unworn condition. We are so sorry that it happened.Therefore within 30 calendar days on receipt of delivery.Please inspect your order and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Refunds

We are a responsible team who really care about our customers.You can feel free to contact us immediately for the return or refund issues.We’re glad to help with and give a quick & satisfying response!

To start a return or refund, you can send us an inbox message or email us at suanngwendawfreemanb@gmail.com.

We only accept return or refund for the following reasons:

1. The seller sent the wrong product.

2. The product is damaged.

3. The color/style/size does not match the description.

We will notify you of the approval or rejection of your refund.We will refund to your original payment method. Every item returned is carefully received, examined, and shipped back to our vendors with significant time and costs involved. So we do not provide return label or pre-paid postage for returns.

Once the item is received in our facility, please allow up to five business days for an email confirmation of the refund status or credit process. 

Products Eligible for Return Must Be: 

  • Must be returned by customer & received by Wigher within 30 calendar days of original receipt of delivery to customer
  • Wigs, Hair Additions (Toppers) in original factory condition
  • Unworn, no brushing and scent free of tobacco smoke, food odors, etc.
  • Unaltered (NO change in Factory Parting,NOT Cut or Curled and Dyed)
  • Tags attached (NOT Removed or Cut and Reattached)
  • In its original box, wrapping, net, etc. 

Please Note:  We take internal quality controls very seriously and inspect every wig that is returned. Once we receive your return, please allow up to five business days to process the return. An exchange/credit will not be issued if your returned products are not eligible for returns, and the piece will be sent back to the customer. 

Need help?

Contact us at suanngwendawfreemanb@gmail.com for questions related to refunds and returns.